FAQs

When will I receive my order? Orders are worked as they come in during normal business hours. They are shipped in 2-4 business days.

Is overnight and priority shipping available? Yes after processing times, the orders can be shipped overnight.

Can I change my order? All orders are custom made to the specifications chosen by the customer prior to checkout.  Since most orders begin the production process on the same day that they are received, you must email us IMMEDIATELY if you would like us to make any changes to your order. Once an order goes into production, normally within 3 or 4 hours of receipt, we are unable to make any changes. If changes are requested once the order has begun processing, you will be notified via email your options for changes.

How much is shipping? Shipping cost is based off of the address provided.

Is international shipping available? Yes shipping is available to other countries.

What payment methods are accepted? We accept visa, mastercard, american express, discover, paypal, and viabill. Sorry we do not accept checks or money orders.

How do I contact your company? You can contact Jadd Designs through  email, or the contact us section on the main page. 

Can an order be cancelled once it have been paid? Sorry, the system is automated and all orders go into processing immediately. With thousands of orders, it would be impossible to track it down during production.